Support
Shipping
How your orders are prepared, shipped and tracked.
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Free shipping
- check_circleU.S. domestic shipping is free on every order — there is no minimum order amount.
- check_circleOrders and prizes require a valid, verified U.S. delivery address. We do not offer international delivery outside the United States.
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Processing & delivery time
- check_circleOrders are prepared and dispatched within 1-3 business days.
- check_circleU.S. domestic delivery usually takes 3-7 business days. Parcels move via USPS or our own delivery. Times are approximate and vary by address.
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Our guarantees
- check_circleIf tracking shows no movement for 7 days after it is issued, we refund you in full — no questions asked.
- check_circleIf a parcel is lost in transit, we cover it: we reship or refund in full. We do not push transit-loss risk onto the buyer.
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Tracking
- check_circleA tracking number is emailed once your order ships. Logged-in users can also see it under 'My Orders'.
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Address information
- check_circleIt is your responsibility to verify your address. Responsibility for orders not delivered due to an incorrect or incomplete address rests with the buyer.
For full details see Terms of Use or FAQ.